Frequently Asked Questions
Everything you need to know about your dark journey with us.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for unworn items in their original packaging with all tags attached. Please note that certain items like earrings and swimwear are final sale for hygiene reasons.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as gothic and alternative sizing can vary between collections.
Are your products vegan-friendly?
Yes, we are committed to ethical fashion. The majority of our products are 100% vegan, utilizing high-quality faux leather and synthetic alternatives to ensure no animals are harmed.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience as seamless as possible.