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Returns & Exchanges

We want you to be totally obsessed with your new gear, but if something isn't quite right, you can return most items within 30 days of delivery. Please ensure items are in their original condition with all tags attached and packaging intact to qualify for a refund.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack It Up

Securely place your items in their original packaging, ensuring all gothic charms and tags are included to avoid processing delays.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.

4

Await Your Refund

Once our coven receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing