Returns & Exchanges
We want you to be totally obsessed with your new gear, but if something isn't quite right, you can return most items within 30 days of delivery. Please ensure items are in their original condition with all tags attached and packaging intact to qualify for a refund.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack It Up
Securely place your items in their original packaging, ensuring all gothic charms and tags are included to avoid processing delays.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Await Your Refund
Once our coven receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing